Refund policy

We are happy to accept returns and exchanges on eligible domestic orders within 14 days of delivery or in-store purchase. You have 14 days from receipt of your item to initiate a return or exchange, and 7 days from initiation to ship your package back to us.

To be eligible for a return or exchange, your item must be in the same condition you received it, unworn or unused, with tags attached, and in its original packaging. Swimwear must be returned with the hygiene liner intact and unremoved. Some items are not eligible for return, including, but not limited to, final-sale items, gift cards, undergarments, vitamins and supplements, and personal care products.

At this time, we're unable to accept returns or exchanges on international orders, though it's something we're actively working toward. We appreciate your patience and your trust in us as we continue to grow.

To Initiate a Return or Exchange

To start a return or exchange, visit our Return Portal and enter your order number and shipping zip code. Once your request is approved, you'll receive a prepaid return shipping label along with step-by-step instructions.

Returns and exchanges will need to be sent to: 6 Central St., Woodstock, VT 05091.

Please note that items sent back without first requesting a return or exchange will not be accepted. The cost of the return shipping label applies to both returns and exchanges — for returns, it will be deducted from your refund amount, and for exchanges, it will be charged when you complete the exchange.

Undeliverable Addresses

If a package we ship to you is returned to us due to an incorrect or undeliverable address, we will refund only the item amount. Original shipping charges are non-refundable.

You can always reach us with questions at hello@echo.market.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, such as perishable goods (such as food, flowers, or plants), undergarments, vitamins and supplements, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

We cannot accept returns on final sale items or gift cards.

Final Sale Policy

Items marked Final Sale are not eligible for returns, exchanges, or store credit. These pieces are offered at deeply discounted prices and are intended to find a forever home. We encourage you to double-check sizing and details before purchasing — and as always, feel free to reach out with any questions. We're here to help you feel good about your purchase.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. As above, your item must be in the same condition as when you received it: unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds

We will notify you via email once we've received and inspected your return and let you know whether the refund has been approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too.

If more than 15 business days have passed since we've approved and processed your return, please contact us at hello@echo.market.